Grievance officer

Who to write to

RoleGrievance Officer, Unifit Realty

Emailhello@trusite.in — put “Grievance” in the subject line

PostGrievance Officer, 727 Golf Course Road, Sector 42, Gurugram, Haryana 122001

Phone+91 99581 64422, Monday to Saturday 10am – 7pm

Appointed under the Information Technology (Intermediary Guidelines) Rules and acting as the point of contact for data-protection grievances under the Digital Personal Data Protection Act.

What we do with it

Within 24 hoursWe acknowledge in writing, with a reference.

Within 15 daysWe investigate and reply with what we found and what we are doing.

Factual errorsCorrected as soon as verified, usually the same week. The page shows the date it was last updated.

Data requestsAccess, correction or deletion actioned within 30 days.

If we do not resolve it

You are not out of options if our answer does not satisfy you:

On a property transaction or our conduct as an agent — the Haryana Real Estate Regulatory Authority, Gurugram, with whom we are registered.
On personal data — the Data Protection Board of India.
On consumer grievances — the district consumer commission at Gurugram.

We will not treat escalation as hostile, and it will not affect any service you are receiving from us.

Correcting the record

A specific and welcome case: you know a project on this site well and something we published about it is wrong. Write to hello@trusite.in with the project and what is wrong. You do not need to be a client, and you do not need to identify yourself beyond an address we can reply to.

Corrections improve the record for everyone reading it. We would rather be corrected than confident.