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Privacy notice

Short version: browsing this site tells us nothing about you. If you contact us, we use what you send to answer you, and you can have it deleted by asking.

Last updated 18 September 2026.

What we collect

Browsing these pagesNothing personal. The site is static and search runs inside your own browser, so what you look up is never sent to us. There is no advertising or tracking script on any page.
If you contact usYour name, phone number, email, and whatever you tell us about what you are looking for.
If you sign in to My homesYour name and your phone number, verified by a one-time code, and the homes, stages and notes you chose to sync. An email address only if you add one. There is no password.
If you become a clientThe identity and financial documents a property transaction legally requires, held only as long as the law requires.

Under the Digital Personal Data Protection Act your consent must be specific, informed, and as easy to withdraw as it was to give. We do not use a single blanket tick. Each purpose is asked for separately and recorded with the date you agreed:

  • Answering your enquiry. The purpose you contacted us for.
  • Contacting you about a property. Separate, and you can decline it while still getting your answer.
  • Passing your details to a developer. Never assumed. We ask each time, for each developer, and we tell you which.

You can withdraw any of these by writing to hello@trusite.in, and withdrawal takes effect immediately for everything except records we are legally required to keep.

How long we keep it

An enquiry that goes nowhereDeleted 12 months after our last contact.
A signed-in accountDeleted 24 months after you last open it. We will text you before deleting.
A completed transactionKept for the period Indian law requires for a registered agent’s transaction records, then deleted.
Anything you ask us to deleteWithin 30 days, except where the law requires us to keep it — and we will tell you which parts those are.

Your rights

You may ask us to: tell you what we hold about you; correct anything wrong; delete it; or tell you who else we have shared it with. Write to hello@trusite.in and we will respond within 30 days.

If we do not resolve it, you may complain to our grievance officer (details here) and, after that, to the Data Protection Board of India.

Who else sees it

We do not sell contact details to developers, to other agents or to anyone else. It is the single most common thing done with a property enquiry in this market, and we do not do it.

We pass your details to a developer only when you ask us to, for a specific project, and we tell you when we have. Beyond that, the only third parties involved are the service providers that host this site and deliver our email, each bound to use the data solely to provide that service.

Security

Contact details are held in access-controlled systems. Identity documents required for a transaction are held separately from everything else, and identifiers of the kind that enable fraud (government ID numbers in particular) are masked wherever they are not strictly needed. Where we detect such an identifier in material sent to us, it is masked automatically before storage.